Starting from 2020, facing the dual pressures of social movements and the pandemic, small and medium-sized enterprises (SMEs) in Hong Kong are encountering unprecedented challenges. However, many businesses have already begun to take advantage of the funding opportunities provided by the Technology Voucher Program (TVP) to upgrade and transform against the market trend. Below, we have compiled 10 successful cases of TVP applications and implementations in 2020, hoping to share their successful experiences.
The Technology Voucher Program (TVP) offers eligible Hong Kong businesses a 75% subsidy for upgrading and transforming their technology solutions, thus enhancing operational efficiency. Each company can accumulate up to HKD 600,000 in subsidy amounts, and recently, restrictions on “related organizations” have been lifted. If you are considering applying for TVP, you may want to consider hiring professional TVP consultants to assist you.
10 successful examples of using TVP for upgrading and transformation:
- A Hong Kong printing company uses the Technology Voucher to enhance its digital marketing management system.
- A traditional flower shop in Hong Kong uses the Technology Voucher to add a website and an Enterprise Resource Planning (ERP) system.
- A clinic uses the Technology Voucher to enhance its operations and management.
- A jewelry retailer uses the Technology Voucher to establish an online store and a mobile application to increase sales channels.
- A logistics and freight company uses the Technology Voucher to enhance the quotation and order placement processes.
- A restaurant uses the Technology Voucher to improve its food and beverage operations.
- A tutoring school uses the Technology Voucher to upgrade its administrative management system and add a website.
- A laundry shop uses the Technology Voucher to add a management system.
- A training company develops a Virtual Reality (VR) system.
- A business consulting company uses the Technology Voucher to create an appointment and document management system.
1. Hong Kong Printing Company Improves Digital Marketing Management System Using Technology Voucher
We are a professional packaging company, focusing on providing high-quality packaging products such as gift boxes to businesses. Our clientele spans across various industries, including jewelry companies, wine merchants, watch brands, and more, and our business extends not only within Hong Kong but also receives widespread recognition domestically and internationally.
Driven by the global trend of digital marketing, we have actively established various online promotional channels, including websites, social media, search engine marketing, and trade advertising platforms. However, each of these promotional channels generates a large volume of data independently, and the lack of effective integration and management of this data has become a challenge for our marketing department colleagues. They urgently needed a way to coordinate the data from various channels, assess promotional effectiveness, and formulate marketing strategies efficiently.
To enhance the management of digital marketing, optimize promotional efficiency, and make better use of big data in formulating marketing strategies, our management decided to introduce the Technology Voucher (TVP) program to assist us in improving our company’s systems. By configuring cloud-based big data systems and an automated digital marketing management platform, we can integrate data generated from different channels and achieve comprehensive performance optimization. This TVP program not only enables the marketing department to have a clearer overview of the overall online promotion landscape but also helps us formulate effective online and offline marketing strategies (O2O marketing strategies). Through the application of the TVP program, our company is better equipped to address the market challenges of the digital age and achieve greater business success.
2. Hong Kong Traditional Flower Shop Enhances Website and ERP System with Technology Voucher
From the name of a flower shop, you might associate it with a traditional business model. However, as modern consumers’ demands for quality continue to rise, the floral industry must also evolve. We are a company specializing in providing printing services such as gift box packaging to businesses. Our clientele includes jewelry companies, wine merchants, watch brands, and more, and our business extends across Hong Kong, domestically, and internationally. However, with digital marketing becoming a global trend, we deeply realized the need to keep up with the times and leverage modern technology to drive our business.
To meet the ever-changing market demands, we have established various online promotional channels, including websites, social media, search engine marketing, and trade advertising platforms. These channels have brought us more exposure and business opportunities. However, the abundance of data generated from different online channels presented us with a challenge: how to coordinate these channels, execute marketing strategies more effectively, and enhance overall business performance.
To address this issue, we decided to leverage the support of the Technology Voucher program to improve our internal systems. We invested in upgrading our Enterprise Resource Planning (ERP) system and received a 75% subsidy of the original cost. The upgrade of this system not only helps us manage logistics processes more effectively but also integrates data, providing more precise market analysis and strategy formulation. Additionally, we invested in SEO (Search Engine Optimization) promotion, optimizing our website content and structure to improve our rankings on search engines and attract more target customers.
Through the implementation of the Technology Voucher program, we have not only successfully improved internal process efficiency but also achieved more accurate market analysis and strategy formulation. Our marketing team can now have a clear overview of the overall online promotion landscape and formulate online and offline marketing strategies (O2O marketing strategy) more effectively. Simultaneously, our new website and optimized SEO strategy have attracted more potential customers, bringing us more business opportunities.
In summary, our story demonstrates how, with the support of the Technology Voucher program, we have leveraged modern technology to enhance our internal systems and improve overall business performance. We have not only better met customer demands but also gained a competitive advantage in a highly competitive market.
3. Clinic Utilizes Technology Voucher to Enhance Operations and Management
In Hong Kong, with over three thousand Western medical clinics, the need for modernizing clinic management systems has become increasingly urgent as traditional methods no longer suffice to handle the growing complexity of the healthcare environment. These clinics must not only meet the needs of patients but also effectively manage medical resources.
To address this challenge, many Western medical clinics have begun to leverage the Technology Voucher funding program to upgrade their clinic management systems into more modern and intelligent versions. The new systems not only efficiently manage medical resources but also offer specific features such as patient scheduling, medication sensitivity monitoring, and key medical history prompts to ensure patients receive higher-quality medical services.
However, this upgrade involves not only hardware and software improvements but also the support of network technology. Clinics require a robust website for patients to conveniently book appointments and inquire. Through Search Engine Optimization (SEO) promotion, the clinic’s website becomes more discoverable to patients, attracting more traffic and appointments.
This upgrade also involves data security and privacy. Medical information is highly sensitive, so the new systems need to comply with strict data protection standards, including encryption and firewall measures, to ensure that patients’ personal data remains confidential.
In conclusion, through Technology Voucher funding, Western medical clinics are able to achieve a comprehensive upgrade of their clinic management systems. Additionally, through website development and SEO promotion, they can better meet patient needs, improve service efficiency, and ensure data security and privacy. This successful example not only demonstrates the application of Technology Vouchers but also showcases how technology brings practical changes and improvements to the healthcare sector.
4. Jewelry Retailer Utilizes Technology Voucher to Establish Online Store and Mobile App for Increased Sales Channels
As a jewelry retailer, the company already had an informational website in place. However, the website’s functionality was limited, only allowing periodic posting of brochure content. To better meet the needs of modern consumers, the company decided to leverage the Technology Voucher funding program to bring about more innovation.
One of the goals of this program was to establish a modern online store to allow customers to conveniently browse and purchase the company’s jewelry products. Additionally, the company would develop a user-friendly mobile application to enable customers to shop and inquire easily on their mobile devices.
This online store and mobile app would be integrated into the same system, ensuring that customer data remains synchronized and manageable across different platforms. This would enhance the shopping experience, and customers would also have the opportunity to accumulate loyalty points, increasing their loyalty to the brand.
It’s worth noting that the company would also use this new system for more online promotional activities. This would include strategies such as keyword advertising, Search Engine Optimization (SEO), and social media promotion to expand the reach of their jewelry products, enhance brand awareness, and boost sales performance.
In conclusion, through the Technology Voucher program, the company aims to redefine its jewelry retail business in a modern way. This comprehensive solution will not only establish a strong online presence but also lead to more growth and success, better catering to the ever-evolving market demands.
5. Logistics and Freight Company Enhances Quoting and Ordering Processes Using Technology Voucher
In the field of logistics and freight transportation, the nature of traditional industries often requires significant manpower to handle the quoting process. This sometimes results in quoting times exceeding the actual delivery time, creating an asymmetrical situation. To address this issue, the new generation of leaders in a logistics and freight company decided to make improvements and implement innovative solutions with the assistance of the Technology Voucher program.
The core of the new solution involved establishing a modern logistics system while launching an online customer quoting platform. Through this platform, customers could easily submit quoting requests by logging into the official website of the logistics company. The system would automatically calculate the required costs and delivery times based on customer needs, making the quoting process more efficient and accurate. Furthermore, the system had established connections with several major freight companies to identify the most suitable shipping options and competitive prices, providing customers with more attractive choices.
This improvement not only saved manpower resources but also directly benefited customers. With the support of the Technology Voucher program, the logistics and freight company received substantial funding, alleviating cash pressure during economic challenges and providing robust resource support for the company’s modernization transformation.
In conclusion, with the assistance of the Technology Voucher program, this logistics and freight company successfully achieved a modern logistics system and an online customer quoting platform, offering customers more convenient and efficient services. Simultaneously, the company was able to stand out in a competitive market, improve business efficiency, and achieve sustainable development goals.
6. Restaurant Utilizes Technology Voucher to Enhance Food and Beverage Operations
In Hong Kong, the food and beverage industry is considered a highly significant sector. According to government statistics, there are approximately 18,000 eateries in Hong Kong, employing over 240,000 people. In recent years, with the continuous improvement of technology and the decrease in hardware costs, many large restaurant chains have adopted food and beverage management systems, including POS (Point of Sale) sales management, reservation and queuing systems, online ordering, and kitchen management functions. Notably, these advanced food and beverage systems are no longer limited to large corporations; even small tea houses and local eateries can achieve modernization through the Technology Voucher program to adapt to the changing times.
The traditional paper and pen order-taking method used in the past by small restaurants and tea houses is being replaced by modern iPad-based ordering systems. Nowadays, customers can even place orders using their smartphones with simple instructions, reducing the possibility of human errors and improving efficiency. The investment in technology has made ordering easier, faster, and enhances the overall dining experience.
With the support of the Technology Voucher program, many small food and beverage operators have been able to upgrade their systems, including the addition of company websites and SEO promotion, providing customers with a more convenient ordering experience. This modernization not only improves operational efficiency but also makes the restaurant more attractive, attracting more customers. This success story demonstrates that the application of technology vouchers can bring significant competitive advantages to food and beverage operators and promote the modernization of the entire industry.
7. Tutoring School Upgrades Administrative Management System and Adds Website with Technology Voucher
The operation of a tutoring school encompasses various aspects, including administrative staff, full-time and part-time tutors, as well as communication with parents and students. To manage these aspects more effectively, a tutoring school decided to implement a brand new administrative management system. This system aims to provide more convenient services, allowing parents to stay informed about students’ learning progress, homework performance, and school announcements through the school’s website or mobile application at any time. Simultaneously, tutors can easily access class schedules and effortlessly record student performance.
This improvement not only makes the school’s administrative work clearer and more accurate but also saves a significant amount of manpower resources, reducing the occurrence of human errors. Additionally, the school’s material and exam database plays a crucial role in the tutoring center. In the past, these important assets were protected only through hard drive backups, which were not sufficiently reliable. Now, with the support of the Technology Voucher, the school can introduce cloud technology to manage these material and exam databases, ensuring the security and reliability of company assets.
Through the funding provided by the Technology Voucher, the school was able to realize modern improvements such as adding a company website and conducting SEO promotion, further enhancing the efficiency and management level of the school’s operations. This story demonstrates how Technology Vouchers can promote the modernization of educational institutions, provide higher-quality services, and lead to more efficient school operations.
8. Laundry Shop Enhances Management System with Technology Voucher
Laundry shops have traditionally relied on customers’ receipts to locate garments, which can be a time-consuming process due to the variety of clothing items in the shop. This is especially challenging for orders that require dry cleaning and need to be transported to a laundry facility, as it can easily lead to the disorganization of customers’ clothing. To address this issue, one laundry shop chose to utilize the support of the Technology Voucher program and introduced a dedicated Radio Frequency Identification (RFID) management system. This system installs RFID tags on each laundry bag, allowing it to identify and track the precise location of each garment. Now, by simply scanning customers’ receipts, the system can display the exact location of the clothing, making the retrieval process more precise and efficient.
With the funding provided by the Technology Voucher program, the laundry shop successfully implemented the RFID management system, reducing the manpower costs that were previously required. Additionally, the introduction of this system significantly improved the company’s operations and enhanced overall productivity. Furthermore, with the support of the Technology Voucher, the laundry shop was able to establish a company website and conduct SEO promotion, further enhancing the customer service experience and strengthening connections with customers. This successful example demonstrates how the Technology Voucher program can assist traditional industries in achieving modernization, improving efficiency, enhancing service quality, and ultimately providing businesses with a competitive advantage.
9. Training Company Adopts Virtual Reality (VR) System with Technology Voucher
In recent years, Virtual Reality (VR) and Augmented Reality (AR) have experienced rapid development and have found widespread applications in various fields. In this context, a technology voucher applicant specializing in visual arts education decided to expand its business by offering more corporate training services. With the funding support of the Technology Voucher program, the company introduced a Virtual Reality (VR) system. This system not only significantly simplifies the creation of physical scenarios that used to require a considerable amount of time and resources but also allows for customization based on the learning needs of trainees.
In the past, creating physical scenarios was a time-consuming and resource-intensive process. However, now, through the VR system, this process has become more efficient. This not only saves time and costs but also enables virtual scenarios to be adjusted flexibly according to different training requirements. The same set of educational materials can be reused in various contexts, thus improving resource utilization efficiency. Additionally, the support of the Technology Voucher program provided the company with the opportunity to establish a company website and conduct SEO promotion, better promoting its VR training services to attract more potential customers.
This successful story illustrates how the Technology Voucher program can assist businesses in innovating in the rapidly developing field of virtual reality, improving efficiency, and, through company websites and SEO promotion, better promoting their services and gaining a competitive edge in the market.
10. Business Consulting Firm Utilizes Technology Voucher to Develop Appointment and Document Management System
The applicant is a professional business consulting firm serving listed companies, and their operations involve numerous sensitive and confidential documents, along with frequent meetings and communications with clients. In light of the social events and the COVID-19 pandemic in 2020, transportation disruptions posed a significant challenge, causing inconvenience to their business operations. To address these challenges, the consulting firm decided to develop an Appointment & Queueing system that allows clients to easily schedule meetings with consultants at their convenience. Additionally, the company developed a Document Management & Mobile Access system to efficiently, securely, and conveniently manage confidential documents.
It’s worth noting that these technological solutions not only helped the company adapt to the impacts of the pandemic but also brought about increased business efficiency and flexibility. The use of the Appointment & Queueing system enables clients to book meetings at any time and from anywhere, while the adoption of the Document Management & Mobile Access system ensures convenient and secure document management. Furthermore, these systems made remote work feasible, reducing the need for in-person interactions between employees and clients, effectively mitigating health risks and minimizing disruptions to business operations.
In the face of the current economic challenges, this is a moment to move forward. Through the above story, we share some successful cases of technology vouchers, with the hope of providing reference for businesses considering applying for technology vouchers. Now, once the application is submitted, technology voucher projects can be initiated promptly, allowing companies to benefit immediately. Feel free to consult with the technology voucher consultants at the Hong Kong Productivity Council to begin your journey of technological advancement.
