Technology Voucher Industry ApplicationOverseas Real Estate/Immigration Consulting Company
Overseas real estate/immigration consulting company
Common industry situations/problems
Queue and Cashier System
After the new system is implemented, the entire queuing process can be automated. When customers arrive, they receive a number, and they can see this number on a screen, avoiding any issues with the order of service.
Since customers can estimate how long they need to wait and how many people are ahead of them, they can manage their time more flexibly.
Additionally, the cash registers now accept various electronic payment methods, providing customers with more options and avoiding the problem of customers not having cash on hand. Moreover, there is a QR code on the thermal paper with the queue number. Hairstylists can directly scan this QR code with the system to record how much work they have completed. This allows for an accurate tracking of each hairstylist’s workload, facilitating the calculation of their commissions and reducing the workload for accounting and administration.
Online Customer Relationship Management System
The new system records basic customer information such as gender, birthdate, purchase history, email, or phone number. Through data analysis of customer preferences and spending habits, the company can improve efficiency in its operations and sales strategy development. The company expects a 20-30% increase in net profit with the help of the new system. The system can send sales messages to customers via email or SMS, increasing the repeat order rate among existing customers.
Overseas real estate/immigration consulting company technology voucher program
1. Company Website and Artificial Intelligence Chatbots
Before choosing to promote online, the company needs to design and create its company website to increase its online visibility. The website should clearly outline the company’s scope of business and strengths, as well as showcase client testimonials, service fees, frequently asked questions, contact information, and more for potential customers. Regarding overseas real estate, detailed information such as case studies and investment return data should be provided to customers, allowing them to have a clear understanding and confidence in the company even before meeting in person. As for chatbots, since customer service colleagues are often busy and may not respond promptly to WhatsApp or phone inquiries, which leads to a significant loss of customers. However, by adding chatbots to the website and Facebook, the company can engage in timely and effective communication with customers, providing them with immediate responses and answers to relevant questions, resolving doubts, and enhancing the overall browsing experience. The most important aspect is to capture customer contact information for sales staff to follow up.
2. Search Engine Optimization (SEO) Services
After the website is launched, customers will not automatically find it. To improve online visibility, especially on platforms like Google, SEO optimization is absolutely necessary. Through SEO, the website can effectively increase exposure, significantly boost click-through traffic, and increase the number of orders, essentially acquiring profits through search engines.
3. Customer Relationship Management System (CRM)
The company needs a Customer Relationship Management System (CRM) that records basic information about all customers, such as gender, age, industry, income, email, or phone number. This data can be used for data analysis of customer preferences and spending habits, enhancing operational efficiency and sales strategy development. The system can also distribute sales messages to customers via email or SMS, increasing the rate of repeat orders among existing customers.
Program budget expenditure amount
Web page and chatbot: approximately HKD 80,000
Customer relationship management system: approximately HKD 60,000
Search Engine Optimization Services SEO (One Year)
About HKD 60,000
Overseas real estate/immigration consulting company technology voucher recommendation plan
Web page and chat robot, online customer relationship management system CRM, search engine optimization service SEO